This is a fee structure that's simple, transparent, and easy to understand. There are no concealed charges tucked away in the small print, and no nasty surprises for you! Your first Guarantee is that there is only One Management Fee. The only other cost that affects you as one of our client owners is advertising, which is charge to you at cost, with no added premium.
If you're comparing our fee structure with other companies that list a lower Management Fee percentage, make sure you're not going to be charged for anything else at the end of the month. Using the earlier example, some very common extra hidden costs can add up to another $30 per month, which translates into an additional 2% on top of the Management Fee.
If you’re not happy with us, or we fall short in any way while you are one of our Client Owners, we’ll find a solution AND refund your management fees for one month as a separate payment. Why would we do that? Simply because we like happy clients!
If we drop the ball, fail to meet your standards, or err in any way, call us and let us know. We will endeavour to rectify the situation and restore equilibrium. Once that's done, your management fees for the month will be refunded to you as a separate payment back to you.
If the tenant we select for your property turns feral and starts creating trouble, we guarantee you will not pay for Tenancy Tribunal applications, Tribunal Hearings and court attendance, and we will do everything we can to minimise the impact on your investment.
The comprehensive process we use sorts out better quality tenants who are able to pay rent on time and follow the 3 Golden Rules:
- Pay the Rent
- Don't Damage The Property
- Don't Upset The Neighbours
However, even the best of tenants can create all sorts of problems for a rental owner, and the reason you have managemyproperty looking after your investment is to mitigate any potential loss in as many ways as possible.
Guarantee #4 – Communication Is The Key
One of the most common complaints about Property Managers is communication. So, we guarantee that you'll get a response from your property manager (phone, email) within 24 hours.
All phone calls and emails will be returned within 24 Hours, guaranteed. If your call or email is not returned within 1 business day, let us know and you'll get your month’s management fee refunded, no questions asked. As a matter of common courtesy we endeavour to return ALL phone calls and emails by the close of business each day.
A lot of rental property owners in New Zealand have had to deal with low levels of service from property management companies and Real Estate agents, and it’s often because they believe they can’t change to another property manager until the tenancy ends. Or they think there’s a mountain of paperwork to complete!
A property management agreement doesn't work that way, and you’ll find our Management Agreement is written in plain English, and very easy to understand.
It's a simple two stage process:
- You make the decision to switch
- You sign our standard Transfer of Management Letter and Management Agreement
Everything else is taken care of for you! That’s it, no fuss and no mess.
ALL the relevant documentation, records and keys are collected from your previous agent, your tenants are contacted and reassured that there will be very little disruption, your property is fully inspected, and you are provided with a detailed report including photos of the property to bring you up to speed. A new Tenancy Agreement is arranged with your tenant, and all the Bond transfers completed with Tenancy Services.
The current rental return on your property is also reviewed. Why? Because often you'll find that the rent can be increased in line with current market conditions in your area. In some cases a rent rise can mean you still get about the same income, and your property manager is FREE!
Changing property managers is easy. Once we have your authority, your current managing agent will be notified and your property file and keys will be collected from their office. You don’t even need to make a call!
Guarantee #6 - No Tricky Contract Clauses
You won't be locked in to a complicated Management Agreement. If you decide to sell your rental, or move back in, just let us know and you'll get your property file, keys and records returned to you within 48 hours and your Management Agreement will be concluded. No asterisks, no fine print, no impenetrable legal jargon, no fine print or sneaky hidden clauses, and no notice period or 30 day locked-in term.
However, we'd rather not lose you, so if the cause of you wanting to leave is that you're unhappy with our services, then refer to Guarantee #2.